Question

Feature Request – Alter Double-Click Behaviour

Laserfiche Ideas Version 9

Updated August 25, 2016

asked on April 22, 2014

Hi All,

I’ve had an interesting point raised by one of our customers. They often work on documents for long periods of time after opening them from Laserfiche. This can sometimes (for reasons unknown) drop the link between Laserfiche and that document. Again, sometimes the changes can be lost and a whole days work along with it. Of course the official line from Laserfiche to this issue is to check the document out.

What the customer has asked is if the behaviour upon double clicking an Office document can be altered to check the document out rather than simply opening it. This way no changes can be lost as a copy of the document is still present on the local machine.

I appreciate their frustration as if you forget to check the document out or at the time of opening the document you don’t know how long you are going to be working on it (Excel documents particularly) then it’s easy to overlook checking the document out and lose all your work from the day.

Can anyone think of a way around this? If not then can this please be given some consideration by Laserfiche as a feature request?

They are currently using LF 9.1.0.xxx

Cheers!

2 0

Answer

SELECTED ANSWER

replied on August 7, 2014

Thanks for the request. Some form of automatic-check out when you open documents is something we'd like to implement, it's been requested before. It's on our backlog and we've considered some initial implementation ideas, although we don't have any timeframe on such an enhancement at the moment.

That said, electronic files that you open through Laserfiche should still be located in the users %temp% directory, even if you don't explicitly check them out. At least for the duration that they are in use.

1 0

Replies

replied on April 22, 2014

It might be helpful to have the option to turn this feature on, but I'm not sure that it will completely solve this kind of problem.

If users are accustomed to leaving unsaved work open for days at a time, they are bound to lose work regardless of what application they are using.

0 0

replied on April 23, 2014

Hi Devin,

No I don't think this will totally solve the problem but at least this way Office Recovery has a decent chance of getting the document back if anything goes wrong. If it is opened from Laserfiche there is no local copy and Office Recovery doesn't work.

Cheers!

0 0

replied on August 7, 2014

Laserfiche?

0 0

replied on December 15, 2015

Im going to upvote this. We have a client that had incredibly destructive events as a result of the check out feature. Thousands of dollars and hours lost from Judges signatures disappearing or lawyers needing to recreate documents. You can always point to training being needed but we all work in tech and know what happens when you rely on the user to remember all the steps they should do.

This seems like a pretty critical feature to have a toggle in admin console so by default the document is checked out and have the option to open as read only. Seems simple enough.

0 0

View 1 previous reply

replied on December 15, 2015

That is good to hear. Are there any plans to add in the thick client as well?

0 0

replied on December 15, 2015 • Show version history

We don't currently have plans, but we can look into the feasibility. With Web Access we were already redesiging all the interactions, so it was straightforward enough to incorporate this into that redesign.

1 0

replied on August 25, 2016

I would like to echo this request. This functionality NEEDS to be in the thick client as well as web access. We have regular complaints from users who have lost changes to documents as a result of connections dropping etc.

4 0

You are not allowed to follow up in this post.

Question

Question

Feature Request – Alter Double-Click Behaviour

Answer

Replies

Sign in to reply to this post.