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Question

Getting the message "Unknown error [9479:0xc0042507]"

Laserfiche

Updated August 30, 2015

asked on April 21, 2014

One of my associates at HR is getting this message trying to find an employee using the search tool

Her description: "I typed 'zhenyish' in the search bar to look up an employee by ID."

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replied on April 21, 2014

9479 is "Error connecting to the search engine. Either the search engine is offline or the search engine connection settings are misconfigured. Please contact your Laserfiche administrator.". So you'll want to look at your LF Server machine's Event Viewer for any errors and see if the Laserfiche Search Engine service is running.

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replied on April 23, 2014

Hi Bevan,

If the existing post provided the answer you needed, please click the “This answered my question" button.

If you still need assistance with this matter, just update this thread. Thanks!

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replied on August 30, 2015

error connecting to the search engine. either the search engine is offline or the search engine connection settings are misconfigured . please contact your laserfiche administrator.

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Getting the message "Unknown error [9479:0xc0042507]"

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