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Question

scanning prompting an error to insert more pages

Updated April 15, 2014

asked on April 15, 2014 • Show version history

Have a user with a Fujitsu scanner receiving a prompt for CDT009 to insert more pages to continue scanning however the scan is complete. How do we get this prompt to stop populating? See error attached from user.

LFfail.JPG (26.62 KB)

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replied on April 15, 2014 • Show version history

Hi Meegan,

Kofax VRS should have an option you can set to tell the scanner to stop scanning pages when it runs out of paper instead of displaying an error message. The option might be named differently depending on the version of VRS you're using, but you can reference this page for more information regarding the option in VRS 4.0. For VRS 5.0, see the below screenshot.

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replied on April 15, 2014

That's how Kofax VRS notifies the user it scanned all the pages, it's not a Laserfiche error.

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scanning prompting an error to insert more pages

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