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Question

Host "computer" name capture in Audit Trail for WebAccess?

Audit Trail
Updated June 26, 2014
asked on April 9, 2014

Audit trail captures the computer host name (i.e. GS-D12-011) in the client, but not in web access. Web Access shows as (servername followed by a long number) in Audit Trail. Can this be changed to show the computer that is accessing WebAccess in Audit Trail? Thank You

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APPROVED ANSWER
replied on April 10, 2014

I guess Justin and I have trouble understanding how the machine name is more useful than the user name in a report on who accessed a document...

 

As far as what you're asking goes, it is the application that passes the computer name to the LF Server for the connection information and auditing. In the case of the Client, that's pretty easy since it's installed locally and can get that information. In the case of web products, the application is the Web Access server, so the only machine name it knows about is the web server name. Since it can't ask the individual web browsers about those machine names (web browsers don't have access to that information because that would mean random sites over the internet could have access to your machine information), Web Access had to implement a different way of telling connections apart. So, no, there is nothing you can set to get the machine name through web applications.

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replied on April 9, 2014

Multiple users sharing the same login account isn't exactly an intended configuration in Laserfiche Rio. The lack of the ability to be able to fully distinguish between two users within Audit Trail is definitely one reason of this. I would strongly encourage not using a setup where multiple users are sharing the same login, unless it's a single station/kiosk or public portal access scenario.

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replied on April 10, 2014

Justin,

Sorry, I was not clear they are NOT sharing the same login. They are in the same group. It's not easily distinguishable which member of the group is logged in when capturing Audit trail data for Web Access for that group. As previously stated if they are using the client the audit trail data captures their computer host name, but web access uses server\number. My question is what can I do or add to audit trail to know which member of the group (wether computer name or login Id) is accessing\changing that particular folder\document. I guess I could have a seperate audit report for each of those members by their login, but that just seems like much more work than capturing the group access and listing a column field in audit trail to know which member it is.

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APPROVED ANSWER
replied on April 10, 2014

I guess Justin and I have trouble understanding how the machine name is more useful than the user name in a report on who accessed a document...

 

As far as what you're asking goes, it is the application that passes the computer name to the LF Server for the connection information and auditing. In the case of the Client, that's pretty easy since it's installed locally and can get that information. In the case of web products, the application is the Web Access server, so the only machine name it knows about is the web server name. Since it can't ask the individual web browsers about those machine names (web browsers don't have access to that information because that would mean random sites over the internet could have access to your machine information), Web Access had to implement a different way of telling connections apart. So, no, there is nothing you can set to get the machine name through web applications.

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replied on April 10, 2014

Miruna,

Thanks for your explanation. You're correct the user name is more helpful. I didn't care either way I just wanted something to distinguish which user it was from the group.

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replied on April 9, 2014 • Show version history

The long number you see is a unique number assigned to a specific session. It is not possible to view the name of user's machine in Audit Trail.

 

Can you elaborate more on why you need the name of the user's machine?

 

If you need to check on the machine used for a specific action, you could use Audit trail to get time information and then find the corresponding request in the IIS logs on the Web Access server (note that IIS logs use UTC time). The IIS logs will have the IP address of the machine making the request.

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replied on April 9, 2014

Can you elaborate more on why you need the name of the user's machine?

 

If you have a super user group with 2 or more members with access to confidential documents and want to know which member is using the super user login to access which folder\documents. This is easily identified by the computer name in the LF client with audit trail but not in WebAccess. Access to these confidential documents is infrequent, but is needed when required and we want to provide a level of surety to the department and protection for the super user.

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replied on June 26, 2014

I could find the hostname (user's machine) in the session_event view in the audit trail database. This data is not real time, but could be queried.

 

Hope this helps somehow....

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replied on June 26, 2014

The issue is that for Web Access, this is the name of the machine running Web Access, not the name of the machine where the user is.

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