Question

Custom Forms Notifications

Forms

Updated April 4, 2014

asked on April 4, 2014 • Show version history

We are trying to setup custom notifications using the business process variables for a customer. However, we have configured the desired variables in the Notification section of the User Task. We have not changed the default email template because it will not be the same for all business processes. However, regardless of how we have things configured in the User Task Notification section, the email generated uses the default template and does not contain any variables.

They are using forms 9.1.1 with Direct Approval.

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SELECTED ANSWER

replied on April 4, 2014

We have over 20 processes setup. Each one has multiple User Tasks with custom notifications for each one. We have not touched the Email Template in the Forms Config.

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replied on April 4, 2014

Update: I copied and pasted the information that we had set up in the User Task Notification to the Email Template settings, this generated an email with the desired variables. Is this the proper behavior, one email template for all business processes? What is the purpose of have the screen to enter custom email notifications in the User Task, Notification section?

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replied on April 4, 2014

I wonder if it is a bug with Direct Approval. We have User Tasks setup that do not use Direct Approval and the notifications work correctly.

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replied on April 4, 2014

Thanks for your response, Blake. For testing, I've actually unchecked the Allow Direct Approval. However, the only way to get the custom notification is to change the Email Template. Did you change your Email Template? Do you have multiple business processes running?

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SELECTED ANSWER

replied on April 4, 2014

We have over 20 processes setup. Each one has multiple User Tasks with custom notifications for each one. We have not touched the Email Template in the Forms Config.

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replied on April 4, 2014

Interesting. I guess we must be missing a configuration step somewhere. I'll keep looking. Thanks for the information!

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replied on April 4, 2014

The default template should not affect any user task notification that is already saved in the process. After you modify the notification, can you refresh and open it again, does the notification get updated?

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replied on April 4, 2014 • Show version history

Thanks for your reply, Lena. After successfully creating a test business process with a custom notification configured in a User Task. I realized that the issue was specific to the business process. I deleted the User Task and re-created it. This has fixed the issue.

Thanks for the help, everyone.

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Custom Forms Notifications

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