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Question

Question

The zone is outside the bounds of the image

Updated April 23, 2014
asked on April 2, 2014

What causes this error message in QF?

 

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replied on April 9, 2014

Hi Don,

 

Here are the causes in our sites:

  • The customer has changed the scan resolution (or device) meaning the zones were set up for an area of the page that just doesn't exist in a lower DPI.
  • A smaller page is being used. For example a receipt-sized docket is being used were an A4 or Letter document was previously used.

 

Could any of those be an issue?

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replied on April 2, 2014

I would guess you have a zone setup in pixels that runs over the edge of your image at scan time. I'd try changing your zones from using pixels to percentage and see if that fixes it.

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replied on April 2, 2014

Thanks, I will look at that.  The user says they didn't change anything and it's been running for years before this (literally 4 or 5)...  It's been so long since I worked with QF that I forgot a bunch of stuff!!

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replied on April 23, 2014

It appears the scan resolution was changed.  When I changed it to a higher value it started to process correctly without the error, looks like that was the issue.  Thanks for the tip!

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