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Question

When I snapshot a file all of the fields get changed.

Updated April 1, 2014
asked on April 1, 2014

When a loan document gets snapshot into Laserfiche, all of the fields get changed to fields that cannot be read.  Why would this do this?  Is there any fixes we can do?   Its only happening to a couple computers but we are afraid it may get bigger.  

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replied on April 1, 2014

Is Snapshot installed locally on each workstation? Check how Snapshot is configured and confirm what template is being used. Then confirm how security is set up in the Laserfiche Administration Console for that template and its fields. Make any changes as necessary and confirm that the correct template is being used and that users have the proper access to that template and its fields.

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replied on April 1, 2014

Yes snapshot is installed locally on each workstation. The template they are using is open to everybody and has been used for over a year.  I checked the settings for the stations giving us the problem and they are configured correctly. 

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replied on April 1, 2014

Please contact your reseller to open a support case so the matter can be further looked into.

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