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Question

Restricted Support Site Account

Updated April 4, 2014

asked on March 31, 2014

Is it possible to create a support site account that only has access to documentation - i.e. no access to licenses, serial numbers or activation keys?

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Answer

APPROVED ANSWER

replied on March 31, 2014

Yes. The "License Download Access" role associated with the Support Site account controls this. You will need to have the VAR Admin or User Admin role in order to modify the roles for other users' Support Site accounts.

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Replies

replied on April 4, 2014

The customer checked this and it seems they are still able to see the activation keys despite not having the license download access role. Is this correct?

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Asked March 31, 2014
Updated April 4, 2014
362 views