Question

How do you install new Named User Licenses in Rio Licensing Manager?

License Manager

Updated May 14, 2015

asked on March 27, 2014

Here are the instructions we received with our licensing. It is not clear what we do with the activation key, we typically use these for installation or re-activation of a specific product. This is a Rio system though.

The updated Laserfiche product licenses are available now on the Support Site. To obtain the updated licenses, log on to https://support.laserfiche.com and click “My License Files” or “My Clients’ License Files.” If the product is licensed by activation, click "My Activation Keys" or "My Clients’ Activation Keys" to obtain the keys.

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Answers

APPROVED ANSWER

replied on March 27, 2014

In the Rio License Manager, just right click your License Database and select "Add Master License..." to re-activate and get an updated master license with the additional named users.

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SELECTED ANSWER

replied on March 27, 2014

Everything will stay running. As for the product that you need to re-register and re-license, just handle that immediately after you update the master license and there won't be any problems.

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Replies

replied on March 27, 2014

For Rio, you would reactivate the master license from the License Manager. That would update the number of named users available. Then you could register more named users (or distribute those users out as repository users when generating server licenses).

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replied on March 27, 2014 • Show version history

Ok, we thought that might be it. We are unable to do that because there was a prompt that the new license did not support one of our products and it requested removing the product. Should we contact support in this case?

Also, is there any downtime for any of the systems?

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View 1 previous reply

replied on March 27, 2014

Most likely you ran into a previous issue where when obtaining a new master license, a product GUID got changed and doesn't match up with the GUID that was from the previous license. Just go ahead and trim the database as indicated in the UI. All you would need to do is re-register that particular application instance and generate a new license for it.

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replied on March 27, 2014

Does it go offline during this period? Does everything else stay online?

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SELECTED ANSWER

replied on March 27, 2014

Everything will stay running. As for the product that you need to re-register and re-license, just handle that immediately after you update the master license and there won't be any problems.

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replied on March 28, 2014

Ok, will do, thanks!

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replied on May 8, 2015

How about Avante licensing? I've purchased new named user licenses, but it's not clear how to make my admin console aware of them. It still reflects the original number of named user licenses. Is it necessary to remove the entire server registration, then quickly re-register the same server to hit the Laserfiche licensing service again?

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View 1 previous reply

replied on May 8, 2015

You need to reactivate your Server license for Laserfiche Avante, the admin console doesn't really enter into it. To do that without reinstalling the Server, you can manually run the activation utility. Just launch activationtool.exe from your Server install directory - by default that's C:\Program files\Laserfiche\Server.

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replied on May 8, 2015

Great, thanks Justin. That's probably in some documentation somewhere, but it would have taken me hours to find it. So I've run the activationtool executable, submitted the key from the licensing portal (that looks like the same one from before we'd purchased new named user licenses, incidentally) but the admin console still only sees the original 3 named user licenses. I've restarted a few LF services individually, then the entire OS, also the admin console itself, but still no new licenses.

Do I need to perform some preliminary step to refresh the activation key in the licensing portal?

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replied on May 8, 2015

No, it should be updated to the new item, although the key would remain the same. You can open up the license file in a text editor like notepad to see if the listed number of users is correct. If not, it's possible the change hasn't gone through yet, and you'll want to talk to your VAR.

If everything is correct, you'll want to replace the current license file your Laserfiche Server is using with the new one, and then restart your Laserfiche Server. Nothing else should be required.

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replied on May 14, 2015

Right, so it looks like the crux move was 'replace the current license file', which in case anyone else runs into this, means taking the new lf.licx (file placed by default on the desktop it appears) and copying it into the Laserfiche server directory. By default on my 2012 R2 installation, this location is C:\Program Files\Laserfiche\Server\. A little restart of the Laserfiche Server service, et voila, Admin Console now knows about the new licensing.

Thanks again, Justin.

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How do you install new Named User Licenses in Rio Licensing Manager?

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