We received a ticket (shown below) that indicated that the ADMIN account was deleting documents. I was asked to investigate.
Using the ‘Audit’ tools I found some entries where the ADMIN account was deleting entries through the import agent. I looked at all configurations in the import agent and cannot find where it would be instructed to delete anything .
Sharon checked the entryIDs and found no workflows that are deleting them, and the audit logs indicate that the entry was recycled by the ‘Import Agent’.
Any ideas?
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Work Order created via E-mail Monitor Policy: Default
CC: Subject: ADMIN user is deleting files
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I am finding that the Laserfiche ADMIN user is deleting files from Store Imports. I have to recover them from the recycle bin. The Quickfields sessions are running under WFUSER so I don’t think it is the cause. ADMIN is the user that brings the files over from the stores. Can you check Import Agent to see if something is happening to them? I have placed a copy of the files which were deleted over the last several days in Store Imports\Test.
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