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Question

ntdll.dll

Laserfiche Version 8
Updated July 30, 2021
asked on March 25, 2014

 

I am having a problem with 6 new PC's with Windows 7 scanning through Laserfiche client.  Recievin error "Faulting module path:  C:\Windows\SYSTEM32\ntdll.dll. I have reinstalled the OS but have the same result.

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Replies

replied on March 25, 2014

Lisa, please have your reseller open a case with Tech Support. It's not possible to troubleshoot this error from just the message. Tech Support will walk you to checking file versions and generating a dump file for the crash.

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replied on May 2, 2014

What was the outcome of this? I'm having the same problem.

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replied on May 2, 2014

We do not have a solution as this time.  Working with support and it appears that has been any other complaints.

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replied on July 1, 2014

Was this resolved in the end Lisa?

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replied on July 30, 2021

resolved similar ntdll.dll error with update to 10.4.3

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