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Question

Question

WF Find Entry Activity Not Finding Document by Document ID

asked on March 20, 2014

 I have a Workflow that has been in place for over a year that I just noticed has stopped working.  Upon inspection, it is failing on the Find Entry activity.  I am puzzled, because I can find the entry by ID in the Laserfiche Client; however, the Workflow returns the following error:  "'0' is not a valid entry id".  If I look at the properties of the activity, they are clearly set for it to find the entry with ID: 166537.  After some further testing, I tried creating a new workflow with only a Find Entry activity, and tested finding several different entries in our repository by ID, and none of them worked.

 

For the time being, I was able to work around this using the Search Repository and pasting in the advanced search script from the client for searching this entry id; however, I have numerous other workflows that also use this same activity (that will be used in the coming months), and I am concerned that this appears to be an issue with the activity itself and not just this workflow. 

 

We upgraded to Workflow 9.1 on March 8; however, this workflow has run successfully since that time.  What appears to have caused it to stop finding the form is a change I made to the workflow that simply added a branch to the routing decision of which this was already one branch. 

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Answer

APPROVED ANSWER
replied on March 20, 2014

Please have your reseller open a case with Tech Support.

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