Question

Is there a log of forms email notifications? And can you specify multiple addresses per user?

Forms

Updated March 3, 2016

asked on March 17, 2014 • Show version history

Hi,

I'm trying to troubleshoot some users reporting not getting email notifications when a form is submitted. Is there any sort of log of notification emails that were sent out via forms? I see it writes to the event viewer sometimes, depending on the type of failure, but I'd like to know if the server thought it successfully sent a message each time one should have been sent.

Also, is there a way to specify more than one email address per user? I tried comma separation "address1,address2" in the [Forms]email user attribute and it doesn't look like multiple addresses are enabled according to the error I got.

Thank you.

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Answer

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replied on March 18, 2014

We have had similar issues on some of our demo environments, and it always turned out to be a problem with the mail server categorizing the emails as spam or junk. Most email clients offer a way to white-list the sender and/or the sender's domain, which should resolve your issue.

If it does not, I would double-check that Forms can actually send emails. You can do this from the Forms configuration page -- there's a button there that lets you send test emails, and it should give a confirmation. If you do get the confirmation and emails continue being lost, please open a Support case so we can look into it.

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replied on March 3, 2016

Hi Robert,

Were you ever able to resolve the issue on specifying more than one email?

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replied on March 17, 2014

I do not know if that Forms email thing in the attributes is going to work with multiple email addresses in the same attribute.

Are you sure that the user you intended does not have the email in their junk folder?

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Is there a log of forms email notifications? And can you specify multiple addresses per user?

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