Question

Kofax VRS not automatically loading in Quick Fields 9 (Windows 7)

Quick Fields Scanning

Updated June 18, 2014

asked on March 17, 2014

Has anybody else had issues where Kofax VRS does not load upon opening Quick Fields 9 on Windows 7 machines? There are no errors, but when you click scan, nothing happens. If you manually load the scan source, VRS loads in the tray at the bottom right, and you can begin scanning.

I've had this happen on 3 or 4 separate computers, but I'm not sure if it's related to Windows 7 or Quick Fields 9, as they've all been situations where both were upgraded at the same time.

UAC is down on all of the machines, but I'm sure it could be that permissions to certain folders/files need to be manually adjusted. Any insight would be very helpful - thanks!

0 0

Answer

APPROVED ANSWER SELECTED ANSWER

replied on March 18, 2014 • Show version history

Hi Tim,

We have an SCR for this issue and will be looking into it. The workaround would be as you've mentioned in your initial post. We'll update this thread when we have information regarding a fix.

*Edit*

This issue is addressed. Please apply the Quick Fields 9.0 hotfix from KB 1013497.

2 0

Replies

replied on March 17, 2014

If you open the application errors pane (F12), are there any errors listed?

0 0

View 2 previous replies

replied on March 18, 2014

There are no errors listed. Here's a new wrinkle; I just had it happen with Quick Fields 8.0 as well.

0 0

replied on March 18, 2014

Is Kofax working at all? Does it work in Laserfiche Scanning, and can you launch the Kofax VRS Test Console?

0 0

replied on March 18, 2014

Yes, it even works within Quick Fields, you just have to load the scan source again. It's just the initial time you open up Quick Fields it doesn't cause VRS to load up fully.

0 0

APPROVED ANSWER SELECTED ANSWER

replied on March 18, 2014 • Show version history

Hi Tim,

We have an SCR for this issue and will be looking into it. The workaround would be as you've mentioned in your initial post. We'll update this thread when we have information regarding a fix.

*Edit*

This issue is addressed. Please apply the Quick Fields 9.0 hotfix from KB 1013497.

2 0

replied on March 24, 2014

We've just upgraded our scanner workstations to Windows 7 and Quick Fields 9 and I've just spent a few hours trying to figure out what's going wrong.

How did this get through QC?

We need a fix ASAP.

0 0

replied on May 7, 2014

Any updates on this?

0 0

replied on May 20, 2014

Any updates on this yet? I am having the same issue.

0 0

You are not allowed to follow up in this post.

Question

Question

Kofax VRS not automatically loading in Quick Fields 9 (Windows 7)

Answer

Replies

Sign in to reply to this post.