Question

Quick Fields takes forever to save?

Quick Fields Version 9 Capture

Updated March 13, 2014

asked on March 12, 2014 • Show version history

Whenever I am working on a Quick Fields Session, it takes forever to save the session. This causes some delay in my ability to proceed with my work. I was wondering why it appears that Quick Fields sets the session save file to 0 KB when i hit save and then slowly gets larger until it reaches its final filesize. It is like getting Quick Fields to regenerate the entire save file each time one hits save.

This is not just a nuisance, but a problem with clients who are using the sessions I create. We have had clients accidentally close Quick Fields in the middle of saving the session and it causes the session file to be corrupted.

My question(s) are as follows:

Is there any best practices I can use to reduce this? Maybe I should change this to a feature request for Quick Fields to save sessions by only adding into the existing file the changes that were made since the last save occurred.
Why does Quick Fields use this type of save method?

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APPROVED ANSWER

replied on March 13, 2014

This is the sort of thing you would want to go through Tech Support for as it is not really appropriate for Q&A since it requires more troubleshooting.

Are you saving the session locally or on a network drive? If it's local, you might want to look at the speed of saving other files of comparable size. If it's on a network drive, you would want to look at traffic speed.

As for anti-viruses, some have features that scan files in real-time and may interfere with functionality.

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Replies

replied on March 12, 2014

Quick Fields just uses standard Windows calls to save the file. How big is the session? How long does saving takes? Do you have any anti-virus that might be interfering by doing real-time scans of the files?

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replied on March 12, 2014 • Show version history

Haven't clocked it, but I have some sessions that easily take about 2-10 minutes to save. They are around 10-135 MB in size on the machine we use for creating sessions.

I was just wondering what I could do to reduce this down. Is the sample files being stored in their full resolution? What can I do to overall lower the size and speed up the save time.

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replied on March 12, 2014

How did you figure that the file takes a while to save? It sounds like Quick Fields is responsive after you click Save (if the user is able to close it), so as far as QF knows, Windows reported back that the file has been saved.

Can you open a support case with your system specs, a sample session, a video of the save process with Task Manager showing processes sorted by CPU usage (with the higher values at the top).

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replied on March 13, 2014

On the machine I use to create the session, I am unable to get any response from Quick Fields while it is saving. Same goes for the client. They just hit the "X" at the top right after saving (we assume) which caused us to have to help them restore the session from a backup.

Should I still open a case? What is the expected behavior?

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replied on March 13, 2014

Closing the window after the sessions has been saved shouldn't prompt to restore the session next time you open it (unless you closed the window while QF was saving or got the Windows prompt for the application being unresponsive and killed Quick Fields).

It's definitely not expected behavior for saving to take a long time, but like I said above, it's unlikely it is a Quick Fields issue. It is more probable that it is a Windows or anti-virus issue.

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replied on March 13, 2014

Can you give me an idea of what these windows or anti-virus issues might be, so I can chat with the person in charge of administrating it and get the information I might want to check before opening a case?

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APPROVED ANSWER

replied on March 13, 2014

This is the sort of thing you would want to go through Tech Support for as it is not really appropriate for Q&A since it requires more troubleshooting.

As for anti-viruses, some have features that scan files in real-time and may interfere with functionality.

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Quick Fields takes forever to save?

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