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Question

Question

Email Field on non-Active Directory LDAP accounts

asked on March 11, 2014

 I'm trying to figure out why the email field in an LDAP account is not populating.  I've tired editing the xml file the "PrimaryEmailAddress" to various LDAP attributes and it doesn't seem to work.  I have taken a look in the database where the address should be stored, and when I "synchronize" it clears the value out to NUL.  Should this be happening?  Is there something I am missing in configuration?  It seems as though it's a bug.  Thanks in advance for any help you can provide.        

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Replies

replied on March 11, 2014

Have you tried following the steps in this topic in the online help?

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replied on March 11, 2014 Show version history

Right, I looked at that, but it doesn't matter what I put in as the values from LDAP it still doesn't pull anything for the email address.  

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replied on March 11, 2014

Just to confirm, these are LDAP users for the repository that the Forms Server is connected to, right?

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replied on March 11, 2014

That's correct.

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replied on March 11, 2014

Hi Scott,

 

Please open a support case for us to troubleshooting this issue.

 

Best wishes,

Abby

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