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Question

Question

Does anyone know why a user is not able to get into LF client with windows authentication?

Updated April 14, 2014
asked on March 10, 2014

The user keeps getting "The user login or password is incorrect 9010".  They had been able to login fine all day until recently when this message appears.

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Replies

replied on March 10, 2014

What version of Laserfiche are you using? Does it work if you manually enter their domain credentials into the username and password fields?

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replied on April 14, 2014

This is resolved.  The issue was with user passwords expiring in the middle of the day.  This is why windows authentication was not working.  Thanks for your help.

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replied on March 10, 2014

If you are using Avante or Rio make sure the user is marked as a named user.

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