Question

Web Access "embedded" in another application freezes

Web Client

Updated June 3, 2014

asked on March 6, 2014

We have a Line-of-Business application we use to launch a Web Access session within their application "frame". The "embedded" method allows us to perform a custom search for the user automatically based on tokens generated in the host application (i.e. account #, PO #, etc).

We've noticed that resorting the results list and trying to scroll down a long list, causes Web Access to freeze on the rotating blue circle icon. If we perform the same search and resort steps in just a normal browser session, the result list refreshes just fine.

Has anyone else "embedded" Web Access in this manner and seen this type of result?

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Answer

SELECTED ANSWER

replied on June 2, 2014 • Show version history

The issue was occurring because of a bug in navigating to a search URL then scrolling through results (if sorting on any column other than name), which has been fixed Laserfiche 9.1.1 Service Pack 1. The fix for the search URL bug should also fix this post's issue with an embedded Web Access instance that displays search result; we were able to reproduce the issue in an iframe before applying the fix, but not after.

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replied on June 2, 2014

Are there plans to publish this to the Downloads area? The FTP link in the article is not accessible within our firewall.

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replied on June 2, 2014 • Show version history

The Laserfiche Rio 9.1.1 and Web Access 9.1.1 items in the Downloads Center have already been updated to include the patches. The package of just the patches is only available through the KB article. If you cannot download the patches from the KB article, you will need to download the updated Web Access or Laserfiche Rio packages.

Edit: the patch package has been made available in the download center :) it is titled Laserfiche 9.1.1 Service Pack 1.

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replied on June 3, 2014

I was able to get it. Thank you.

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Replies

replied on March 6, 2014

Are you using an iframe to do this integration, or some other method?

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replied on March 7, 2014 • Show version history

I'm not exactly sure how the LOB application embeds the website, what I do know is this is the code that launches Web Access inside the application:

document.open()
var theUrl="http://cusealfapp01/laserfiche/index.aspx?db=MAIN#search={[Members]:[Member]=123456};view=search;imageenable=true"
document.write(document.URL=theUrl)
document.close()
</SCRIPT>

I'm not that familiar with the script. It was provided as a code snippet to use by the system vendor.

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replied on March 7, 2014

There's not enough information there to tell what the problem is, or even how it really works. Embedding with an iframe is the only supported method, so you'll need to dig into it further to see if that's what you end up doing or not. You can test putting this in your page:

<iframe src="http://cusealfapp01/laserfiche/index.aspx?db=MAIN#search={[Members]:[Member]=123456};view=search;imageenable=true" style="height: 800px; width: 1200px;"></iframe>

It works for me with my test server.

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replied on March 10, 2014

When I launch the page using the iframe code you provided, the same result (perpetual spinning circle) happens. What's interesting is that if I've sorted the results by Name, I can scroll to the bottom without a problem. If I sort by any other field (i.e. Created by, Creation Date, Last Modified by, etc), it hangs.

I'm only returning 220 results and sorting those, so I can't believe it's overloading the DB.

Any other thoughts?

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replied on March 11, 2014

Web Access is supposed to work inside an iframe. At this point I'd recommend working with your reseller to open a support case.

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