Question

LFCE.exe running at 100% CPU

Version 9 Quick Fields

Updated March 7, 2014

asked on March 6, 2014

Since we updated to 9.1.0 we've been having trouble with our processing server. That server has Quick Fields Agent, DCC, and Import Agent. Periodically LFCE.exe will end up with one instance per core all running flat out. Which of these services uses LFCE and what are some things I can look for?

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replied on March 6, 2014

Will do.

Annoyingly enough, I let all the processes finish and then killed any extra instances of LFCE and it's been behaving since then. I'll do some extra checking on my sessions to see if it's associated with a particular one.

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replied on March 7, 2014

I had one similar with one of my customers, I think it was something stuck before I patched up to the .460, because after I patched and cleared everything it never came back, like it was a one-off. It had been pegging CPU prior.

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replied on March 6, 2014

LFCE.exe is the Laserfiche Capture Engine executable in Quick Fields. Are you retrieving lots of documents in a QF scheduled session? How long does the process keep the CPU running? Do any of your QF schedules report errors?

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replied on March 6, 2014

That's the odd thing...there aren't really any errors aside from the usual stuff we expect to see like the occasional bad data that slips through our pattern matching.

They seem to run indefinitely, but it's hard to say. We've definitely seen four instances each pegging a core when QF wasn't actually doing anything. I've been trying to watch it, but it's a busy server as it is between QF and DCC. Although, our DCC work has quieted down to just a few minutes of station keeping at the beginning of each hour.

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replied on March 6, 2014

Check their process IDs and see if they stay up past the time it takes the session to run. They should go down when the session completes.

What version of Quick Fields is this?

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replied on March 6, 2014

I just pinned one in Resource Monitor and the same process has been running for the past half hour. There have definitely not been any QF processes that have lasted that long.

We're on 9.0.0.460.

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replied on March 6, 2014

Can you create a dump file for it with either DebugDiag or ProcDump and have your VAR open a support case?

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LFCE.exe running at 100% CPU

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