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Question

Including Action History when Saving to Repository Causes Stalling

asked on March 3, 2014 Show version history

I have a Forms Process that I have submitted 2 forms with as a test. They are both currently at the last step in the process "Save to Repository". One of them has been running for more than 30 minutes and the other for around 10 minutes. They both still say "Running" as the status. I'm guessing something is wrong as I wouldn't expect this to take so long. How do I troubleshoot this?

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on March 20, 2014

This problem is resolved in Forms 9.1.1.1517.

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Replies

replied on March 3, 2014

What version of Forms are you running?

 

Does the submission get routed to another user? what step is it running on?

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replied on March 3, 2014

Forms 9.1.0.1441

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replied on March 3, 2014

The best place to start is the Event Viewer on the Forms Server, since that is where all errors (if any) will be recorded. If you don't find anything there, I'd suggest attaching your business process so we can take a closer look at it.

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replied on March 3, 2014 Show version history

Looks like I am receiving an Oracle data error.

 

We were doing a database lookup to an Oracle database, but removed the lookups so the Oracle database should not be accessed at all.

 

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replied on March 3, 2014

I think I have narrowed down the problem. It looks like it is related to adding information in the Comment fields. If a user does not add any comments, it saves to the repository correctly. When someone adds a comment it sits at the Save to Repository step. When it saves to the repository we have it including the action history.

 

I unchecked the Include the Action History option and when making comments it saves to Laserfiche correctly. Is this a bug?

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replied on March 4, 2014

Just yesterday I opened up a Support case for this exact same issue with another client.  I feel that this is a bug because if you want to include Action History and someone makes a comment while you have that box checked, then your document never Saves to the your Repository.  So I feel that this is an actual bug within Forms.

 

Thanks

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