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Question

Question

How to use Intermediate Timer Event to remind a user of Task

asked on March 3, 2014 Show version history

I was wondering how the Intermediate Timer Event functionality worked. 

 

Here's a quick Summary:

 

Goal:

After X amount of days, and the same X days after that, remind a user of a task to be performed in the clients Forms environment (review a submission and click Reject or Approve)

 

Research So Far:

http://www.laserfiche.com/support/webhelp/laserficheforms/9.1/en-us/forms/#Events.htm?Highlight=timer

Have instructions on how to use the timer event. It appears the same task will be okay if I do not enable the "Interrupt the attached activity" option.

 

Question:

What I want to know is if i do not enable that "Interrupt the attached activity" option, would the timer get reprocessed at a later point?? (say another X days later?). I would assume not, but am not sure. What I really would like is just the ability to have the timer resend out the email but I do not want to loop the timer activity back to it's parent activity until I know what might happen (two tasks URLs, both work?)

 

Current Status:

It seems right now the best option is to have the timer event send out an email and outflow to an Intermediate Timer Event that loops it back to the email service task. My issue with that would be with the email not able to contain the task URL for the user to directly click on. (unless there were a way to redirect that/generate that in the email activity.)

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on March 3, 2014

The timer gets processed once. If you have a finite amount of repetitions, you could consider attaching multiple timers to the same user task. This might be the most straightforward way to accomplish what you want.

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replied on May 29, 2014

Is this a feature that is being planned for a future version of Forms? I would imagine it would behave similar to setting up multiple email notifications in a Route to User task.

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replied on May 30, 2014

I don't think we have plans to improve intermediate timers in the near term. If you have a use case for this enhancement, please share it and I'll pass it along.

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replied on May 30, 2014

Maybe not for the Intermediate Timers, but for the User Task. If the User Task could have the same reminder abilities as the Route to User activity in Workflow, it would suffice.

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replied on December 5, 2014

I am looking for this specific behavior as well. 

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replied on December 9, 2016

I am looking for the reminder feature for user tasks as well.

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Replies

replied on March 3, 2014

Does anyone have any experience with this feature? 

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