Question

Invalid characters in folder names causing could not connect error [797]

Laserfiche Version 8 Search and Retrieval

Updated February 26, 2014

asked on February 25, 2014

We've been using Laserfiche since version 5 or 6. We're currently running version 8.1.2. At any rate, throughout the years we have been using QuickFields with OCR and have ended up with many folders with invalid characters (such as tabs). When we try to rename the folders in question we received a could not connect error (error number 797). Is there another way to rename these folders? We are unable to access their contents due to the same error appearing when we attempt to open them.

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Answer

APPROVED ANSWER

replied on February 26, 2014

This is a known issue for the Laserfiche Server where the wrong error message is reported when you try to access or create an entry with trailing spaces in the name. The error message has been fixed in newer versions of the server.

You can use Pattern Matching in your QF session to make sure that data from Zone OCR does not have any trailing spaces.

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Replies

replied on February 25, 2014

Can you search and get results for the folders? If so you may be able to pull the data out of those folders and into another folder. I believe this is how I helped a customer fix this at one point before. I think to delete the empty folders I ended up having to move the empty folders to another folder then deleted that.

Also, if you have workflow you may be able to write a workflow that references it by ID and lets you rename it.

The best would be if you can do a search for folders using the bad characters as your search criteria. If this works and renaming through workflow works then you could write a workflow to go through your folder list and rename the folders. I don't remember though if workflow 8.1 will allow for any for each loops however. Although you could get around that by using your search to add a metadata field that triggers your rename process. When you rename your folder you can use a regex to keep the same name without the weird characters.

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Invalid characters in folder names causing could not connect error [797]

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