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Question

Question

Drag and Drop Error

asked on February 24, 2014

I have a client that is having an issue with importing via ‘drag and drop’.  One user out of twelve is getting a dialogue box (attached) to continue for all imports.  Also, when she tries to open a PDF in Laserfiche, it doesn’t work the first time and she has to ‘open’ it again. These both started when the client PC was upgraded to Win7 Pro a couple weeks ago.  They are on Laserfiche version 8.3.2.755.

 

Several other PC’s utilizing Laserfiche were upgraded to Win 7 Pro at the same time, but none are having these issues.

 

Error-DragDrop.jpg
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Replies

replied on February 24, 2014

The error message in the screenshot you provided means that text couldn't be generated from that PDF for some reason. I'd recommend reinstalling the PDF application (i.e. Adobe Reader) and also make sure that the Adobe PDF ifilter (version 9.0) gets reinstalled. Next, delete the user's Laserfiche attributes related to text generation and test generating text for PDFs again.

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replied on February 24, 2014 Show version history

Edit: I didn't know what that specific error was so these instructions are generic... Obviously I'd go with Alexander's Suggestion first.  

 

 

 

Whenever I have this type of an issue on a support call I always start with a few basic troubleshooting steps to determine where the issue is.

 

I'd first go log in on that problematic PC as a different windows user and try the same thing (using that different userid in laserfiche too)

 

Then I'd have the user with the issue log in on a different PC in the office under her username and laserfiche login and try.

 

If the 2nd user has an issue on her machine, it's probably something with the client and/or her installed PDF program. I'd uninstall acrobat and the client and reboot, then reinstall both.

 

If a 2nd user is able to log in on the problematic machine and work fine and the user who is having an issue has no issues on machine #2 and it works fine then it's probably that user's windows profile. 

 

If a 2nd user is able to work fine on the problematic machine and the person with an issue has trouble on a 2nd machine then it's probably a corruption in the user's laserfiche attributes. If so, I'd clear them by going into admin console, right clicking the user and choosing properties, then go to the attributes tab and clear everything. 

 

 

These issues are always the harder ones to determine but hopefully these steps will give you something to start with. 

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replied on February 27, 2014

Alexander, I know how to modify the text generation, but how do I delete the attributes related to text generation?

 

Mick

 

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replied on February 27, 2014

The attributes would be [Settings]EnableEdocTextExtract and [Settings]AlternatePdfTextMethod. You may want to check the registry under HKCU to see if those settings are cached there as well and delete them.

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replied on March 13, 2014

With further clarification from the client, the import error is only happening with Microsoft Outlook Emails.

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