How come my older Kofax Capture stations won't start after upgrading the Laserfiche client on the same PC?
There isn't enough information at this point to make the claim that upgrading to Laserfiche 9 is affecting these Kofax components from running properly, specifically with an issue accessing %PROGRAMFILES%\Kofax\CaptureSS\ServLib\Bin\PFcaptur.dll.
Can you provide the information you have about this shared/non-shared file? I'm not clear on what you mean by that. From what I can find, this is purely a Kofax dll and you mentioned that the file isn't actually touched by the Laserfiche upgrade.
You mentioned in the support case that the exact error you're getting is
Error loading User Profile COM object: PFCaptur.dll
It seems that this is a fairly common Kofax issue as I found sites like
If the information from those sites don't help, then you may need to contact Kofax Support to find out what may have happened to get that error to occur. Then once that's been determined, you can update your support case and we can investigate if Laserfiche is behind the root cause of the matter.
Any update on this? I too have now ran across this issue where scanning using the full client does not work but scanning using the web client works just fine.
How are you releasing the scanned documents and metadata from Kofax Capture to Laserfiche? Did you custom write your release script or does Laserfiche provide one that you filled in the details?
So only Kofax was broken in this scenario or Twain stopped working with LF scanning as well?