Question

Entry not found. [0472-WF1]

Workflow

Updated February 20, 2014

asked on February 19, 2014

Active Directory ties into Laserfiche for all of Workflow processing and Routing of Entries. Recently we had added (ATG) on to the end of a Display Name for Merrill, Zach (ATG) in Active Directory. Since this change, all steps in the workflow that require navigation to user Merrill, Zach (ATG) break the workflow and the Entry not found. [0472-WF1] is displayed. Does Laserfiche not accept parenthese at the end of a display name?

Thank You,

Zach Merrill

Entry not found 0472-WF1.png (4.82 KB)

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Route to Admin Activity.png (37.66 KB)

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Route to Admin.png (2.8 KB)

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Answer

APPROVED ANSWER

replied on February 20, 2014

Miruna,

I discovered the issue which now seems like a no-brainer. A Delete Shortcut activity was set up before the Route to User step. The Route to User step was trying to route an entry that already was deleted. I set up a simple Find User step and then E-mail user notification. The workflow works great now.

Thanks!

Zach

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Replies

replied on February 19, 2014

How are you setting the path? Can you post a screenshot of the Destination tab?

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Entry not found. [0472-WF1]

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