What you are seeing is quite normal. For Office documents brought in with their native format you must open them with the native application. So if you right click and open the file you would not see any images, just the metadata as you describe. To answer your second question Import Agent can convert image files such as JPG, GIF and BMP to tiff but not electronic files such as Excel or Word. To create images from these file types you must use Snapshot or some other means to generate images from the electronic document. You can right click on a file or files already in Laserfiche and generate pages to accomplish this. Other than that you would have to something custom using Office tools and the SDK to convert and import.