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Question

Unable to open QF 9.0.0 Sesion

Quick Fields
Updated July 15, 2014
asked on February 8, 2014 • Show version history

As I was running a Quick Fields session, Quick Fields crashed and gave me the option to close the program or look for a solution on the Internet. I selected look for a solution but QF closed anyway - just realized it said check for solution and close. Restarted QF and session. After performing the metadata update I got an error that stated 'Object reference not set to an instacne of an object.' When I click on the okay button, I can see the session somewhat loaded (the title of the session is present and the retrieval path is correct) but I end up at the 'Start Page' and cannot do anything.

 

I am under a tight deadline and need to get the session operational again. Are there any ideas out there?

 

 

I am including a copy of the JIT Log. Maybe it will help.

 

 

Update:

 

As originally stated, it appears the session somewhat loaded. The scan button was also available so I tried running the session. It appeared to be running as I was able to F3 and see the output pane and the output but no other panes were available at that time. After a minute of execution, I canceled the run and got the same error message as stated before so I was able to get the problem signature. Still stuck though.

 

Problem signature:

 

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    laserfiche.quickfields.exe
  Problem Signature 02:    8.1.0.0
  Problem Signature 03:    52b4cc1b
  Problem Signature 04:    Laserfiche.Project
  Problem Signature 05:    9.0.0.0
  Problem Signature 06:    52b4cbef
  Problem Signature 07:    144f
  Problem Signature 08:    27
  Problem Signature 09:    System.NullReferenceException
  OS Version:    6.1.7601.2.1.0.272.7
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

 

Here is the dump from the server QF was running on:

 

Application: Laserfiche.QuickFields.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack: at Laserfiche.UI.VirtualTextDisplay+PhrasedMessage.AddPhrases(System.Collections.Generic.IEnumerable`1<Phrase>) at Laserfiche.BatchProcessor.UI.OutputView3.AddMessage(Laserfiche.BatchProcessor.ComponentModel.OutputMessage) at Laserfiche.QuickFields.Runtime.QFSessionProcessor.ReportProcessingSummary() at Laserfiche.QuickFields.Runtime.QFSessionProcessor.ProcessingThread_ThreadEnded(System.Object, System.EventArgs) at Laserfiche.BatchProcessor.Runtime.ProcessingThread.ProcessItemsThread(System.Object) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

 

 

 

 

JIT Upon Save.txt (14.21 KB)
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Answer

APPROVED ANSWER
replied on July 11, 2014

Chris,

 

This is not the same error even though the error message is the same. Does this happen when you OCR a sample image from the session creation wizard? If yes, that issue has been hotfixed with KB1013389. If not, then please have your reseller open a support case.

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Replies

replied on February 10, 2014

I'm guessing that you don't have a backup, and I'm sure I'm harping on things but one thing I've tried to stress to my clients is to always make a copy of the document after every change so that you have two copies of your QFX files. (I create an archive folder for this and have them copy and paste their QFX files into that folder from windows)

 

The one thing that struck me with your dilemma is that it sounds like you can load the session but it crashes when you try to execute it. If this is the case here's a weird trick you can try: do a file/export session then exit completely out of QF and go back in. When you go back into it load a non corrupt session (or create a new one) then import that session you exported. 

 

It's an off the wall suggestion but I've seen situations where the act of exporting cleans up the file you are trying to export and removes corruption. I've had similar issues like this where that did the trick. 

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replied on February 10, 2014

What version of Quick Fields is it? Do you have Workflow installed on this machine as well? If, yes, what version?

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replied on February 10, 2014

It is on a test server that has WF 8.3 on it but it is not running (the designer, subscriber nor any of it's services). QF version is 9.0.0.460.

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replied on February 10, 2014

It just happened to another session. Now I am getting this error:

 

'EndElement' is an invalid XmlNodeType. Line 551, position 7.

 

Is there some way to get the classifications out of these corrupted sessions as I now have two production sessions that will not run and I would really hate to recreate them.

 

Thanks.

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replied on July 11, 2014

I am getting the same error: 'Object reference not set to an instance of an object.' 

when trying to OCR a sample page in QuickFields. 

0 0
APPROVED ANSWER
replied on July 11, 2014

Chris,

 

This is not the same error even though the error message is the same. Does this happen when you OCR a sample image from the session creation wizard? If yes, that issue has been hotfixed with KB1013389. If not, then please have your reseller open a support case.

1 0
replied on July 15, 2014

Thanks Miruna, the hotfix helped me out!

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