Question

Error 9037 occurs from time to time. Restart services any everything is fine.

Laserfiche

Updated June 2, 2014

asked on February 7, 2014

I have a client that gets from time to time on all of his clients a message that says "The specified connection was not found. Invalid session [9037]"

When I select the detail this is what is displayed

------------------------------------------------------

Error Code: 9037

Error Message: The specified connection was not found.

Invalid session. [9037]

------------ Technical Details: ------------

LFSO:

Call Stack: (Exception)

CLFConnection::Create

Additional Details:

HRESULT: 0xc004234d (SSPILogin, LFSession.cpp:2039)

(LFSO/9.1.0.411)

LF.exe (9.1.0.413):

Call Stack: (Exception)

CLoginDialog::AttemptLogin

CLoginDialog::LoginToServer

CLoginView::LoginHandler

Call Stack: (Current)

CLoginDialog::LoginToServer

CLoginView::LoginHandler

Additional Details:

Exception: 0x8004234d [9037] (The specified connection was not found.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:794)

Call History:

CLFClientAutomation::ExecuteAutomationCommand (AutoClose)

CLFApp::CheckAutoClose

CLoginView::LoginHandler

CLoginDialog::LoginToServer

GetOptionString ([Wagman8Settings]AdminNoPassword)

CLoginDialog::AttemptLogin

GetOptionString ([Settings]CheckServerVersion)

CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo)

When this happens they just restart the services and the problem corrects itself until the next time. I would like to get to the bottom of why this is happening. Anyone else see this before?

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Answers

APPROVED ANSWER

replied on June 2, 2014

A more useful error message will now get returned for the scenario where you are using a Team/United system and have reached the maximum number of licenses used. Please install Laserfiche 9.1.1 Service Pack 1 to get the fix.

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SELECTED ANSWER

replied on May 14, 2014

John,

Are these issues happening to clients using Rio/Avante or United/Team?

We are on United. I have noticed that users are often not receiving the normal error for when all the licenses are used up in Web Access 9.1.1. I'm wondering if this error is showing up when all concurrent licenses are used up.

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Replies

replied on February 7, 2014

Please open a case with Laserfiche Support and be sure to include the application event log from the Laserfiche Server computer.

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replied on February 7, 2014

Alex,

Good hearing from you. I opened a support ticket and I have included the app event log with some time and dates. Sorry that more troubleshooting has not been done before I opened the ticket. I will add anything else I find as we troubleshoot.

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replied on March 4, 2014

This issue was resolved by patching the server and clients to 9.1.1 when it was released.

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View 10 previous replies

replied on May 9, 2014

I am on the latest release of 9.1.1 and I'm getting this issue. We upgraded on 5/7.

What else can we do? Was a solution found?

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replied on May 9, 2014

Please open a support case with your Laserfiche reseller.

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replied on May 12, 2014

Kenny it did not resolve it for us either. We seemed to have gone away but didn't. We also still have the 9037 errors.

John

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replied on May 12, 2014

We had to reboot the entire server and the 9037 errors seem to have gone away. Unfortunately, I had to reboot during the middle of the day.

We are just struggling with weird issues with WA 9.1.1 now.

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replied on May 12, 2014

Looks like this issue is back... I'll have to open a case via my reseller.

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SELECTED ANSWER

replied on May 14, 2014

John,

Are these issues happening to clients using Rio/Avante or United/Team?

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replied on May 15, 2014

My client is running United. Good theory the next time they get the error I will have them check how many licenses are out.

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replied on May 15, 2014

Kenny,

By Scott I believe you are onto something. I passed your theory along to my client and he says your theory is sound. He is going to make 100% sure by waiting until he gets the error message again, checking his license pools.

If they are 100% full he is going to clear a connected user and have the affected user try to connect again. If so I think we know what is going on.

Good catch!

John

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replied on May 15, 2014

John,

I forgot to update this thread yesterday. Laserfiche also confirmed that this is happening for United/Team clients. They plan to fix this in the future so the expected error message is provided. Hopefully, every time. I still find that users get no error message and are instead routed to the login page for WA.

At least we know why it happens (and why rebooting the server works).

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replied on May 15, 2014

Yep I agree thanks!

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APPROVED ANSWER

replied on June 2, 2014

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replied on June 2, 2014

Great news, but I don't see it listed in the release notes...

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replied on June 2, 2014

It's there now.

Laserfiche now returns a more informative message when all licenses are in use in Team and United systems. (114144)

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Error 9037 occurs from time to time. Restart services any everything is fine.

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