We receive intermittent 797 errors despite following each of these recommendations :
•Ensure you are providing the correct server name or IP address to the client.
•If you are using a Laserfiche Client, reattach the repository. In addition, if you are on a Windows Vista, Windows Server 2008, or Windows 7 machine, disable User Account Control (UAC), reattach, then enable UAC. If this does not resolve the issue, and you are not using a web-based Laserfiche client, repair the client installation.
•If you are running antivirus software, ensure LF.exe is exempted from network scanner checks and that HTTP traffic on the Laserfiche Server listening port (80 or 5050, by default) is not blocked. Alternatively, disable the anti-virus software, if that is possible.
•If there is a firewall (such as the Windows firewall) between the Laserfiche Server and the client, ensure the Laserfiche Server listening port (80 or 5050, by default) is open. For more information, search the Laserfiche Administrator's Guide for "Firewalls."
•Ensure you are not attempting to connect to a Laserfiche 7 Server using a Laserfiche 8 Client. The Server version number should always match or be greater than the Client version number.
The error appears at different points. Sometimes it appears when attempting to log on. At other times it appears when running a search, or when browsing to a folder and attempting to open a document.
No other programs on the network, or on the Laserfiche server, have connectivity errors. Laserfiche Server 9.0 runs on Windows 2008 R2, while the client runs on Windows 7 machines.
Your thoughts on possible solutions are appreciated.