Question

Laserfiche 8.3 Product Support

Laserfiche Version 8

Updated February 3, 2014

asked on January 31, 2014

Hi,

I would like to know the following details regarding Laserfiche version 8.3 expected support dates:

-Expected product End-Of-Life date

-Expected End-Of-Vendor-Support date

Many thanks for your answer.

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Answer

APPROVED ANSWER

replied on February 1, 2014

We don't expect either date to be in the foreseeable future.

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replied on February 3, 2014

I believe we just end-of-lifed version 6 at the turn of the year, so you're probably safe for 8.3 for quite a while.

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replied on February 3, 2014

Is there a planned end-of-life for Version 7?

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replied on February 3, 2014

I haven't heard of any plans so far (although that doesn't necessarily mean anything). I'd be a bit surprised if it was right away though, given how long it was the current version after 6.

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replied on February 3, 2014

Something to keep in mind is that issues found in 8.3 are generally not released as hotfixes or patches. Instead, they are rolled into the next version(s) (AKA, 9.x). I have a number of issues that I would have preferred to have fixed in 8.3, but I have been told many times that the fixes are in 9.x.

This is the primary downside to the rapid development cycles Laserfiche has adopted.

All that said, if I had to choose, I'd choose the rapid/agile development we're seeing from Laserfiche.

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replied on February 3, 2014

That's a very good point - I guess I was talking in terms of working with support, but it's true we generally try to limit fixes to the current (and perhaps one prior) versions, unless it's a very critical and widespread issue.

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Laserfiche 8.3 Product Support

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