Question

not enough storage is available to process this command when importing email

Laserfiche

Updated May 8, 2014

asked on January 31, 2014

I am trying to drag-drop Email into Laserfiche and am getting the following error after about the first 50 Email messages process:

"not enough storage is available to process this command"

Email items have been exported (with their folder structure intact) into .msg format

Laserfiche configured to OCR message and import metadata to an Email template

-LF Version: 8.3.2.736

-Server 2008 R2 64-Bit with 16GB RAM

-Plenty of physical disk space

-Volume has plenty of available space

Looks like this may be an "out of memory" error vs. "out of storage space" which is being indicated by the error message.

Has anyone found a way to work around or otherwise resolve this. This is happening with the first very folder of emails, and I have many more to import....

Any advice/insight is greatly appreciated

Thanks,

chris

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Answer

SELECTED ANSWER

replied on May 8, 2014

Resolved by simply running the same process on a LF9 implementation, then briefcased the documents and posted back to the client site. Not sure why it failed in LF 8.3, but was able to resolve this way if you one needs a quick workaround.

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replied on January 31, 2014

This KB article suggests it's referring to client resources. What are the specs for that machine?

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replied on January 31, 2014

Brian:

Server 2008 R2 with 16GB RAM

Outlook 2003 is the installed email application

Laserfiche 8.32 server and client

Disk space aplenty

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replied on January 31, 2014

This smallish process gets to 39%, then crashes every time.

I have remove the "msg" file type from creating laserfiche pages, and have told it not to OCR/extract text on incoming both to no avail. Seems like it gets a certain number of messages spooled, then overruns its buffer in some way.

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not enough storage is available to process this command when importing email

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