Question

Wait For Entry Change question in workflow

Workflow Version 9

Updated July 1, 2016

asked on January 30, 2014

I am setting up a workflow that would move a document to a folder then wait for the metadata field of Approved to be changed before continuing on with a routing decision step. When I run a test on this workflow it works up to the wait for entry change item. I make the metadata change and save the document it is still in the waiting state and the steps do not continue on.

New to workflows so I am sure I am missing something simple to have it continue on

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replied on February 3, 2014

Ok the issues has been resolved. Basically what I did was reset the Workflow service accounts and made sure the correct user account/password for the service was correct. I restarted the server and it is now working correctly.

Thank you all for your suggestion!

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replied on July 1, 2016

When you say you reset the workflow service accounts...Where did you do that in the Workflow Admin Console? I am running into this problem not sure what has happened. the workflow worked great and then it just stopped.

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replied on January 31, 2014

Hi Will,

It may sound silly but it seems that whatever conditions are set in your wait condition are not being met. Try changing your conditions and see if the result changes. Also try doing the change as a different user (user can be specified as part of the wait condition also. So if you have 'user does not equal admin' for example and you're logged in as admin, it won't register the change.)

Hope this helps!

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replied on January 31, 2014

You can take a look in the Subscriber Trace to see how the condition was evaluated. Or you could look in the instance details at the condition tab to get the same information.

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replied on January 31, 2014

What does the Workflow history show for a failed instance? You can click on the Condition tab and see if the Wait for Entry Change activity passed or failed; and if the latter, why it failed.

On a separate note, it sounds like you might want to use the Business Process Step activity to encompass the Wait for Entry Change and other approval related activities to improve the structure and flow of your workflow as well as simplify the overall process.

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replied on January 31, 2014

Something else is going on here now that I am looking at things. I had a simple rename workflow that worked before when an item was placed in a folder, now when something new is placed in that same folder it does not start the workflow. Nothing changed and if I manually fire the workflow on that new item it works. We did upgrade to 9.1 so I am curious if something got messed up or is not working?

Might not be related but could be if there is a permission or setting that is wrong...

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replied on January 31, 2014

When you say an item was placed in the folder, do you mean it was moved or copied into that folder? If so, it is possible that you have a starting rule for "entry moved" events, and not for "entry created" one.

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Wait For Entry Change question in workflow

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