Question

Laserfiche 9.1 Client very slow with folder level security

Laserfiche Version 9

Updated May 8, 2014

asked on January 29, 2014 • Show version history

We just upgraded to 9.1 and we have noticed that the client is extremely unresponsive for windows users who are enable to see a large amount of folders based on security settings. admin users and windows users that can see the majority of the folder structure do not share this problem. I tried a fresh install of the client to see if that made a difference and it did not. I uninstalled the 9.1 client and installed the 9.03 client for some users and this seemed to resolve this issue. Has anyone else experienced the same thing?

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Replies

replied on January 30, 2014

I can't explain why the 9.1 and 9.0 client would act like this because they should be doing the exact same things in the folder browser. Please open a support case so we can get trace logs and further debug the issue.

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replied on January 30, 2014

I believe that I am unable to open a support ticket directly. I did open a ticket with our VAR who suggested I look at the attributes for the user experiencing the issue. I explained to them that it was most of our users but they wanted to check the attributes anyway. Sure enough if I delete all attributes under the settings subset that resolved the issue. I tried deleting certain attributes at a time to help narrow down the culprit but that was taking way too long. I still have plenty of users that are slow so, if anyone has any attributes they would like me to delete for testing let me know. At some point I may just delete all attributes not being distributed via the everyone user so that I can get everyone back on 9.1

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replied on January 30, 2014

Do your users have a lot of columns? Having to generate data for numerous columns, particularly Template/Field columns, is computationally expensive. To improve performance, only display the columns that you absolutely need.

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replied on January 30, 2014

To clarify, did you mean that users who are NOT able to see many folders due to lack of Browse and Read entry access rights are slow in Client 9.1?

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replied on January 30, 2014

That is correct. users who are not able to see a large number of folders due to lack of Browse and Read entry access rights are slow in 9.1.

The users in our organization that this affects is roughly 75%. For those users I rolled them back to 9.03 client and it seems to work fine.

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replied on May 7, 2014

We have seen the same issue. If you go into the user's attributes and under settings remove the "UniqueFolderColumns" attribute, does the performance go back to normal?

That's what did the trick for us. Unfortunately, removing this setting isn't ideal.

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replied on May 8, 2014

This should be fixed in the upcoming 9.1 hotfix. The problem is that the client is saving the column layouts every time you switch folders. The hotfix will change the behavior to only save the layout information on logout.

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Laserfiche 9.1 Client very slow with folder level security

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