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Question

Question

Basic User not able to login to Forms Portal

asked on January 29, 2014

Running an AD domain and have the users showing up in LDAP sync screen.  Only users set to System Administrator can login to the Forms Portal.  If I change a user to "Basic User" or "Process Creator", the login screen hangs.

 

All of the users are Named users.  As a System Administrator, all runs fine.  Obviously we can't make everyone a System Administrator.  Any help would be great.

 

Here is the event logged by a user that isn't a System Administrator:

 

Log Name:      Application
Source:        Laserfiche Forms
Date:          1/29/2014 3:11:14 PM
Event ID:      0
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      LF.iafrate.local
Description:
1/29/2014 3:11:13 PM | Session: w34fsnyqge2tfqetcp0vwisx
User: aic\CThomson
URL: /forms
Username: S-1-5-32-548
Message: Operation or command invalid for the requested type of object. [9000]
Stack trace:    at Laserfiche.RepositoryAccess.AccountReference.GetFromServer(HttpUrl uri, Session session)
   at Laserfiche.Forms.CommonUtils.LFAccountService.GetDirectGroups(Session lfDb, String activeDirStr, String name)
   at E_Forms.Infrastructure.Security.LfFormsNamedUserSession.RepositoryGroupMembershipProvider.GetDirectGroups(String name)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Laserfiche Forms" />
    <EventID Qualifiers="0">0</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-29T20:11:14.000Z" />
    <EventRecordID>2736845</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LF.iafrate.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1/29/2014 3:11:13 PM | Session: w34fsnyqge2tfqetcp0vwisx
User: aic\CThomson
URL: /forms
Username: S-1-5-32-548
Message: Operation or command invalid for the requested type of object. [9000]
Stack trace:    at Laserfiche.RepositoryAccess.AccountReference.GetFromServer(HttpUrl uri, Session session)
   at Laserfiche.Forms.CommonUtils.LFAccountService.GetDirectGroups(Session lfDb, String activeDirStr, String name)
   at E_Forms.Infrastructure.Security.LfFormsNamedUserSession.RepositoryGroupMembershipProvider.GetDirectGroups(String name)
</Data>
  </EventData>
</Event>

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Answer

APPROVED ANSWER
replied on February 3, 2014

Hi Ken,

 

I'm sorry to hear you're having trouble with this!  From your message, it sounds like you've already checked the things we would have asked you to check to verify that this is unexpected behavior.  As such, I'd strongly recommend that you open a Support case.  They'll be able to help you determine why this is happening, and get it fixed quickly.

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Replies

replied on February 3, 2014

will do, thanks!

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replied on February 11, 2014

The fix for this was uninstalling Forms then installing Forms 9.1.0.1441 and also creating a new database.

Make sure to backup your existing forms and themes before the uninstall/install.

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