Question

Retrieve Forms that have been saved but not submitted

Forms

Updated February 18, 2015

asked on January 29, 2014 • Show version history

I am attempting to retrieve either the form or the URL that is sent when a form is saved by an anonymous user but not submitted. The issue is that the email account used for Laserfiche forms had the password expire, and several users attempting to save an unfinished Laserfiche form, but never received an email from Laserfiche Forms with the URL hyperlink. Any help would be greatly appreciated.

I should specify that it is Laserfiche Forms 9 not Forms 9.1.

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replied on February 4, 2014 • Show version history

Currently we relies on email to send the resume hyperlink, when it's lost, it's hard to get it back. One possible way is to find out the form_id and submission_id from database table. And try composing the resume hyper link like 'http://{server}/{appAlias}/forms/resume/{formId}/{submissionId}'. It's not a normal way but a workaround.

And we will look at how to provide some out of box way for recovering the resume link in your case.

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replied on February 18, 2015 • Show version history

Hello,

I know this original topic is over a year old but wanted to revisit and see if there has been any "out of the box" capability to retrieve URL's to unfinished forms?

We have various forms for public use and some of them are fairly complex. The complex forms usually always need to get saved several times until they are ready to submit due to the type of information that is on the form (aircraft finance application). Since these are being submitted from the public, there is no "Forms" user in order to create a loop as Kenneth suggested. Lance mentioned that he was able to find the necessary information in a table that can be used to re-construct the URL. Can anyone share that particular table name(s)?

Having this internal ability would be huge for us. We also would like to have some metrics on how many forms-in-progress there are so we can look at our process to see how many people start applications but don't continue through to submitting. That would be an important factor to look at and could help us streamline the application process if there are a high number of abandoned forms.

Thanks.

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replied on January 29, 2014

If you used the Save to Laserfiche feature in Forms 9.0, to save all submitted Forms to Laserfiche, you can find all the forms under the configured location (Root folder) in your Laserfiche repository using the configured user (User name).

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replied on January 29, 2014

Thank you for the response; however, I am referring to the Save unfinished form function.

If the user selects Save unfinished form to complete later Laserfiche Forms sends an email with the hyperlink to the form so that it can be completed at a later time. The problem is that if the email is not delivered or lost, how do I retrieve the saved form or at least the URL that points to the saved form.

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replied on February 4, 2014 • Show version history

And we will look at how to provide some out of box way for recovering the resume link in your case.

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replied on February 5, 2014

Hi Johnny,

I was able to find the table in SQL containing the information needed to replicate the saved forms URL and the email address that saved the forms. I would like to propose a feature request wherein Forms administrators would be able to see and resend links to submitted forms via the Forms application. Thank you all for your help.

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replied on February 6, 2014

If you are trying to avoid this in the future, I would recommend doing a loop-back in the process modeler where a user can use one of the buttons to send the incomplete form back to themselves as a task. This can work in many of the situations you might have, maybe not all of them though.

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Retrieve Forms that have been saved but not submitted

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