Question

Scanning into existing document causes lockup

Laserfiche Scanning

Updated January 24, 2014

asked on January 23, 2014

I have a user that frequently is adding pages to an existing document using the LF Scanning interface. Recently (and it seems to effect only her), she opens the document, launches the scanning, scans, and stores the document fine...however, she can't close the document she just scanned into...so then Laserfiche hangs up and doesn't respond. They have no expansion DB's so I couldn't change the AutoClose on the Expansion DB's...any thoughts? Just want to make sure I'm not missing something before I open case with support.

Thanks!

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Replies

replied on January 23, 2014

What version of Laserfiche Server and Client are involved?

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replied on January 23, 2014

9.0.1

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replied on January 23, 2014

Is the Client's Document Viewer window permanently stuck or does it eventually come back?

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replied on January 23, 2014

It eventually comes back...but it takes a long time.

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replied on January 24, 2014

Sounds like a server request is taking too long when the document viewer automatically refreshes after storing. Please open a support case so we can get trace logs.

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Scanning into existing document causes lockup

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