Question

Error 9030 When logging into Laserfiche from a certain workstation

Laserfiche Version 8 Administration

Updated January 20, 2014

asked on January 20, 2014 • Show version history

We have a user here at the office that gets error [9030] you have exceeded the maximum number of sessions when she tries to login from her computer using windows authentication. From any other computer in the office she can login just fine, and if I type in her credentials it works (ie Domain\username & pass). We are on version 8.1 and all the other issues on the support site seem to be when you link a windows account and a laserfiche account but we only use windows accounts.

More Info:

No errors in event viewer on server

Did a completely fresh install deleting all the folders, and the registry entries

I have completely deleted her windows account from laserfiche and rebuilt it

Any ideas on what I should check next?

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Replies

replied on January 20, 2014

Unfortunately when I've run into this issue before it's almost always a windows issue with domain pass through authentication. Sometimes it's just a profile issue (log into windows as a different user to test this) and sometimes it's deeper.

If it turns out to be that windows profile, you generally have to blow away just that one profile. If it's the machine itself the only way I've been able to consistently fix it is a restage. I've even had one client that did not want to blow away his profile or restage that machine - it suddenly fixed itself about 3-4 weeks later and neither of us could figure out why.

The only other steps I'd check is to make sure she can log in to windows as herself on a different machine in the office and try to log in. That way you can at lest verify it's just that particular windows machine.

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replied on January 20, 2014

Thanks for the advice, if i login to the computer as a different user it works, and if this user logs in at any other workstation it works. For some reason it is when this particular user and this particular workstation are combined it fails with the aforementioned error.. I was hoping it wasn't an authentication issue but after the completely fresh install on the workstation I am almost positive that it is. If anyone else has any input aside from restaging I would love to hear it.

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replied on January 20, 2014

Like I said, you might try just blowing away the windows user profile on that machine.

http://support.microsoft.com/kb/156826

Obviously you'll want to backup things like their files/favorites/etc first.

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Error 9030 When logging into Laserfiche from a certain workstation

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