Question

Unable to make changes using the web version of the Quick Fields Agent Administrator

Quick Fields

Updated February 17, 2014

asked on January 16, 2014

There is a warning that my user account is not a system manager. I have tried adding the user to the system managers under the server tab without any success. Has anyone else had this issue? This is in the latest 9.1 version and I am unable to get it to work in multiple environments including the Empower14 VM.

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Answer

APPROVED ANSWER

replied on February 17, 2014

We've found the bug. It will be fixed in the upcoming version 9.1.1 of Web Admin.

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Replies

replied on January 16, 2014

Are you doing this from an Administative Account and not the account that lacks System Managers rights?

Please provide screenshots or more information so myself or others can better assist you with this problem.

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replied on January 16, 2014

I go into the Web Administration Console on the VM.

I select my server, then I select the Server Settings tab.

I add my domain account Empower2014\Training as a System Manager and click Save.

Then select the Quick Fields Agent Administrator tab. I click on my server and I get the error.

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replied on January 16, 2014 • Show version history

That is very interesting. I recommend going over to the Info Center and ask them there so they can show you one-on-one how to handle this or what step you might have skipped.

I unfortunately am not that familiar with the web administration consoles, but maybe you should verify everything works in the normal "thick" client version first before trying the web administration consoles.

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replied on January 16, 2014

Ok, thanks. The client version of QF agent is working without any issue on both the customer's production environment and my VM.

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replied on January 16, 2014

That is interesting. I hope if you go to the Info Center that you share what is going on so that I know in the future. I am curious to find out

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replied on January 23, 2014

Chad, just an update. I've passed your copy of the Conference VM on to our Web Admin team. They're looking into it, I should have more information for you in a day or so.

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replied on January 23, 2014

Ok, thank you!

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replied on January 30, 2014

Any updates?

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Unable to make changes using the web version of the Quick Fields Agent Administrator

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