Question

Client thumbnail pane open in different locations

Laserfiche Version 9

Updated January 10, 2014

asked on January 10, 2014

Hello All,

I have a user that has his thumbnail pane set to the right side as his preference. He contacted me today because when he opened a doc, the thumbnails appeared on the left (not his setting). I told him I don't know of a place where the panes are set at a document level. Do you know of any contributing factors of why this behavior is occurring and how I can prevent it from happening with other document attributes?

Thank you much

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Replies

replied on January 10, 2014

Hello Chris,

Before 9.1, the user document viewer pane layout follows the DocFrame[DocLayout90] trustee attribute for all documents. In 9.1 we introduced the DocFrame[DocLayout_BP90] trustee attribute that saves the document viewer pane layout for documents that have business process history since users may potentially want a different pane layout. Ergo, there are two sets of preferences that may be set, one for all documents without BP history and one for all documents with.

Please ask your client to save the same preference for both types of documents and they shouldn't notice any more discrepancy in pane layout.

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replied on January 10, 2014

Whether or not something is an efile can impact this as well, as that determines whether the efile pane gets opened. Basically, there's a couple different settings for different scenarios - BPs, PDFs displayed in the efile pane, that sort of thing.

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replied on January 10, 2014

It should be a system wide setting. Is it only happening with a specific document?

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replied on January 10, 2014

Yes. One doc. The users preference should override the system... just a weird thing I wanted to put out there to be searchable by future support techs..

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replied on January 10, 2014

Have any business processes been run on the document? A business process is a special type of workflow. The client saves a separate layout for documents with a business process history. This behavior is new to 9.0.

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replied on January 10, 2014

No BPs have been run on this doc.

Thanks Mike for explaining that there is more than one DocFrame setting in 9.0

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replied on January 10, 2014

No efile present, good info, though

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replied on January 10, 2014

If you want to just ensure you've gotten rid of whatever is causing it, the user in question should be able to reset their user settings through the Laserfiche Client - it's located in Tools\Options\Reset\General. That will at least clear everything out.

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Client thumbnail pane open in different locations

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