Question

Form Suspended

Forms Version 9

Updated September 17, 2014

asked on January 9, 2014

Customer is trying to submit a Form (9.1) and everything seems to be working properly, however, it does not Save to Laserfiche even though we're using the Save to Laserfiche Service task. He's using the Admin account for the credentials to save....we looked in the event viewer and it stated the There is no login to Save the Form and also states that there's in invalid folder. Before I open a case with Tech Support...is there anything else we can look at as there's not much information other than in the Results page of Forms it shows the Form as "Suspended" in the Service Task. All the credentials are confirmed and validated...thanks!

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replied on January 10, 2014 • Show version history

Status 'Suspended' means there is something wrong with the execution of 'Save To Laserfiche' service task in run-time. It could be caused by quite a few reasons such as insufficient access right of the admin user you use. Please check out 'Event Viewer - Windows Logs - Application', there should log the error messages of which the source is 'Laserfiche Forms Routing Service'. Detailed information could be found there.

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replied on January 9, 2014

Are you using the actual Admin user? You may try a different user with access to the specified folder to see if it is successful.

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replied on January 9, 2014

Yes, using the actual Admin User...we've temporarily made Admin a named user.

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replied on January 13, 2014

I experienced a similar problem saving a very large form to Laserfiche. The problem seemed to be related to the Save to Laserfiche service task and associating fields from the form with the Laserfiche Fields. I had set a few Laserfiche fields to be made up from a number of Form fields. eg. Laserfiche field = MyFormField1,MyFormField2.

Once I changed this to a one to one mapping the form submitted fine without being suspended.

My form had 150 fields on it. I didn't notice a problem when building it and testing small parts - there problem only appeared when I tried to enter fields for the entire form.

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replied on March 12, 2014

One item to verify if your Save to Laserfiche Service Task gets suspended is the Volume setting in the Service Task parameter screen ... If you have not set a Default Volume at the folder level in the Repository folder you are saving to and you select the 'use parent's folder default volume' then the Volume Name will be NULL and the instance will get suspended. You can select an available Volume from the pull-down list.

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replied on September 17, 2014

Did setting the Default Volume to <VOLUME_NAME> rather than "Use parent's folder default volume" resolve this problem?

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replied on September 17, 2014 • Show version history

The problem is usually caused because the service htmltopdf times out. To resolve you need to be on Forms 9.1.1.1522. You can then follow the instructions in the hotfix documentation here to set a hire timeout value.

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Form Suspended

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