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Question

Quickfields Agent and Unprocessed Documents

asked on December 20, 2013

When a QF Session fails (terminates) often there are unprocessed documents left in the queue.  When that session is run again QF will ask what do you want to do with those documents before you proceed.  When using QF Agent is there a default answer for that question?  I have a session that terminated 2 nights in a row, when I opened the session to determine why it failed the first thing I received when I attempted to run the session was a dialog box asking what I would like to do with the unprocessed documents from my previous session.  Is it possible that this may be why the sessions failed to process anything and in the Agent log it shows that it was idle before it terminated?  If so is there a default setting for this question so I can avoid this in the future?

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Answer

SELECTED ANSWER
replied on January 27, 2014

We identified several documents that would not OCR in the client once we removed these from the search group and started out agent it solved the issue. The key is finding those that are the problem.

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Replies

replied on December 20, 2013

Jessica,

 

When the session runs through Quick Fields Agent, documents in the queue are processed first. If you get prompted for it when you open it, it probably hasn't run again yet.

 

It is possible that the Capture Engine search and document extraction took too long so the session got killed by the inactivity timeout. You can change the timeout in the QF Agent's settings. Or you can tweak the search criteria and/or the number of documents per run in Capture Engine's Properties dialog in the session.

 

Kenneth,

 

There is no skipping over documents. If they match Capture Engine's criteria, they are extracted from LF and processed. If they don't match the search criteria, they would never make it to the processing queue. Password protected PDFs would still be processed, but you would get errors and depending on the session setup, they would end up under Unidentified Documents. The queue only contains documents waiting to be processed.

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replied on December 20, 2013

I had thought when I have asked previously, documents not able to be processed will just be skipped over by QF Agent. Maybe you might wanna check the settings to see if you can tell it to skip over documents that it has trouble with. 

 

Also, is there anything similar about these unprocessed documents? Why is it failing?

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replied on December 20, 2013

That is the problem, there is no error in either the QF Agent Log or in the event viewer. It is as if Agent starts the session and it just sat there, after a while it terminated.  But there is no logerror codes.

 

You mention checking the settings, which settings.  I have looked over settings in Agent and in QF but didn’t see anything.  I may have missed where the settings for this are, can you point me in the right direction?

 

When I opened the session to trouble shoot I did tell it to "dump" those unprocessed document and then started the process and the session worked without incedent.  It is scheduled to run again tonight and we will see if it works or if we have same behavior.  If it works then we have pin pointed to the Unprocess Document question and I will then need to figure out how to overcome that question.

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replied on December 20, 2013

i meant, is there anything similar about these documents that is perhaps different from the others that work just fine. (password protected PDFs?)

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