I, and two other colleagues, one using the same Laserfiche system as me, but another using a completely different Laserfiche system, have over several months been consistently struggling to get an SMTP Server to successfully verify within Laserfiche Web Access Configuration (http://localhost/laserfiche/configuration/Configuration.aspx).

We have absolutely no doubt whatsoever that all the settings we specify, i.e. SMTP Server, port number, reply address, user name and password are all correct, but we always receive the message “Unable to send e-mail. Please make sure the information is correct”.

The SMTP server addresses we are trying to verify are smtp.office365.com and smtp.outlook.com, depending upon which user/system we are trying it from.

In both instances we have also tried appending the 587 port number to the SMTP address, i.e. we have tried smtp.office365.com:587 and smtp.outlook.com:587, still without success.

We note that the Laserfiche Web Access Configuration page states “This setting only applies to repositories on servers that have the MAPI feature” and that Laserfiche WebHelp at the link below states “Sending e-mail directly through Web Access requires the MAPI license feature for your Laserfiche Server”. However, we cannot see a separate licensing feature that is available within Laserfiche Server Licensing that would provide such a MAPI feature and we would like to rule in or out whether the lack of licensing a Laserfiche Server MAPI feature is what is preventing us successfully verifying a SMPT address within Laserfiche Web Access Configuration.

http://www.laserfiche.com/support/webhelp/webaccess/8.2/en-US/WAA/WAConfiguration_Left.htm#CSHID=E-mail.htm|StartTopic=Content%2FE-mail.htm|SkinName=Default

Has anybody else experienced this problem and therefore can anybody help us resolve this problem?

Many thanks, in anticipation.