Question

Cannot Delete Business Process Forms 9.1

Forms Version 9

Updated January 13, 2014

asked on December 17, 2013 • Show version history

We have updated to Forms 9.1 and when selecting a checkbox next to a BP and clicking on the Trash Can, it asks if we are sure we want to delete it. After clicking on the Delete button, nothing happens and it remains in the list. This happens in both IE 11 and Firefox 26.

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replied on January 13, 2014

This issue occurred due to the default web site having improperly configured WebDAV handler mappings and modules. A new web site was created in IIS. Under that, a new web application was created for Forms with the physical path set to a copy of the Forms folder. Using this new site and web application, Forms functioned normally.

A general tip for troubleshooting Forms would be to always check the application event log on the Forms server for details. If the event log doesn't have anything, then use a browser like Chrome and bring up the element inspector. Then click on "Network" and recreate the issue. This will help troubleshoot errors that occur if the web request can't even make it to the Forms API.

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replied on December 17, 2013

Can you contact support to open a support case for this? We need more information to reproduce this issue.

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Cannot Delete Business Process Forms 9.1

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