I have had this before. I do not believe it is because of Exchange 2003 but merely an incomplete setup of Forms. Check your users listed in the (servername)/Home/Security area

User is listed there.

Seems to be related to AD lookup as it is not working in Workflow either.

Are these Laserfiche users or domain accounts? In Workflow, are you looking up their email addresses in the repository trustee provider or did you create a separate trustee provider for the active directory?

Interesting that you asked.

You are correct I only had the Workflow Configuration set up for Laserfiche Users. I was not aware that the email attribute would not pull through a Laserfiche Trusted AD account even though the Email acitivity would show the Laserfiche AD Trusted account no email was populated in the Email Attribute column. Once I configured a DOMAIN under the LDAP Tab for Active Directory in the Workflow Trustee Directories I no longer have a problem pulling the email account.

However, the Workflow exercise was only to test if I was pulling an email as my actual problem is not receiving emails through FORMS USER TASK NOTIFICATIONS.

It seems to me FORMS is doing the same thing. Pulling the Laserfiche AD Trustee which does not have an associated email. How can I get forms to pull the LDAP/Active Directory for the user therefore having access to the email?

To my knowledge Forms Config is setup for Active Directory and Domain.

Test emails are sent from the EMAIL forms configuration page without any issues.

What tools or resources might be available to see what is happening when it  attempts to send the email, if it attempted, if it sent etc....

Any suggestions for getting emails sent from Forms gotchas etc....

Is the Active Directory Domain field filled on the Forms Configuration page? See this help topic for more information. Be sure that both IIS and the Laserfiche Forms Routing Service have access to the domain.

If that seems to be correctly configured, you can use the Forms API to try and pinpoint the issue.

1. On the Forms Server machine, navigate to the following URL, substituting a valid domain account for domain\\username: http://localhost/Forms/api/User/Email.xml?userNames=[%22domain\\username%22]
2. If the page returns an error, it means the API is not configured correctly. If this is the case, let me know and we'll troubleshoot further.
3. If the page returns a blank email address, it means that Forms is not communicating with the AD server. You'll want to look at your settings on the Forms Configuration page to see if there's an error.

Tried the following URL's (The Default Web Site is Set to HTTPS Port 8080, HTTP 8084 to support WebDAV on this Server.

https://localhost:8080/Forms/api/User/Email.xml?userNames=[%22cougar\\cdillon%22]

Get the following response:

Server Error in '/Forms' Application.

Service 'LfFormService' implements multiple ServiceContract types, and no endpoints are defined in the configuration file. WebServiceHost can set up default endpoints, but only if the service implements only a single ServiceContract. Either change the service to only implement a single ServiceContract, or else define endpoints for the service explicitly in the configuration file.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.InvalidOperationException: Service 'LfFormService' implements multiple ServiceContract types, and no endpoints are defined in the configuration file. WebServiceHost can set up default endpoints, but only if the service implements only a single ServiceContract. Either change the service to only implement a single ServiceContract, or else define endpoints for the service explicitly in the configuration file.

Source Error:

 

Stack Trace:

 

[InvalidOperationException: Service 'LfFormService' implements multiple ServiceContract types, and no endpoints are defined in the configuration file. WebServiceHost can set up default endpoints, but only if the service implements only a single ServiceContract. Either change the service to only implement a single ServiceContract, or else define endpoints for the service explicitly in the configuration file.]
   System.ServiceModel.Web.WebServiceHost.AddAutomaticWebHttpBindingEndpoints(ServiceHost host, IDictionary`2 implementedContracts, String multipleContractsErrorMessage, String standardEndpointKind) +933
   System.ServiceModel.Web.WebServiceHost.OnOpening() +244
   System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) +274
   System.ServiceModel.Channels.CommunicationObject.Open() +36
   System.ServiceModel.HostingManager.ActivateService(String normalizedVirtualPath) +184
   System.ServiceModel.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath) +615

[ServiceActivationException: The service '/Forms/api' cannot be activated due to an exception during compilation.  The exception message is: Service 'LfFormService' implements multiple ServiceContract types, and no endpoints are defined in the configuration file. WebServiceHost can set up default endpoints, but only if the service implements only a single ServiceContract. Either change the service to only implement a single ServiceContract, or else define endpoints for the service explicitly in the configuration file..]
   System.Runtime.AsyncResult.End(IAsyncResult result) +679246
   System.ServiceModel.Activation.HostedHttpRequestAsyncResult.End(IAsyncResult result) +190
   System.ServiceModel.Activation.AspNetRouteServiceHttpHandler.EndProcessRequest(IAsyncResult result) +6
   System.Web.CallHandlerExecutionStep.OnAsyncHandlerCompletion(IAsyncResult ar) +96

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.1           

http://localhost:8084/Forms/api/User/Email.xml?userNames=[%22cougar\\cdillon%22]

Server Error in '/Forms' Application.

Service 'LfFormService' implements multiple ServiceContract types, and no endpoints are defined in the configuration file. WebServiceHost can set up default endpoints, but only if the service implements only a single ServiceContract. Either change the service to only implement a single ServiceContract, or else define endpoints for the service explicitly in the configuration file.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.InvalidOperationException: Service 'LfFormService' implements multiple ServiceContract types, and no endpoints are defined in the configuration file. WebServiceHost can set up default endpoints, but only if the service implements only a single ServiceContract. Either change the service to only implement a single ServiceContract, or else define endpoints for the service explicitly in the configuration file.

Source Error:

 

Stack Trace:

 

[InvalidOperationException: Service 'LfFormService' implements multiple ServiceContract types, and no endpoints are defined in the configuration file. WebServiceHost can set up default endpoints, but only if the service implements only a single ServiceContract. Either change the service to only implement a single ServiceContract, or else define endpoints for the service explicitly in the configuration file.]
   System.ServiceModel.Web.WebServiceHost.AddAutomaticWebHttpBindingEndpoints(ServiceHost host, IDictionary`2 implementedContracts, String multipleContractsErrorMessage, String standardEndpointKind) +933
   System.ServiceModel.Web.WebServiceHost.OnOpening() +244
   System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) +274
   System.ServiceModel.Channels.CommunicationObject.Open() +36
   System.ServiceModel.HostingManager.ActivateService(String normalizedVirtualPath) +184
   System.ServiceModel.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath) +615

[ServiceActivationException: The service '/Forms/api' cannot be activated due to an exception during compilation.  The exception message is: Service 'LfFormService' implements multiple ServiceContract types, and no endpoints are defined in the configuration file. WebServiceHost can set up default endpoints, but only if the service implements only a single ServiceContract. Either change the service to only implement a single ServiceContract, or else define endpoints for the service explicitly in the configuration file..]
   System.Runtime.AsyncResult.End(IAsyncResult result) +679246
   System.ServiceModel.Activation.HostedHttpRequestAsyncResult.End(IAsyncResult result) +190
   System.ServiceModel.Activation.AspNetRouteServiceHttpHandler.EndProcessRequest(IAsyncResult result) +6
   System.Web.CallHandlerExecutionStep.OnAsyncHandlerCompletion(IAsyncResult ar) +96

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.1           

I am having the customer collect.

In the mean time would this be relevant.

I have attached a document indicating a Web Based SMTP Authentication Error.

FYI. As a side note in some previous troubleshooting the customer was requested through our and your help desk to change the Listening Port on the Laserfiche Server as a method to test for performance issues.

So when Forms was installed Laserfiche was listening on Port 81.

It turns out the Port was irrelevant to performance so it has since been changed back to Port 80 could this have any affect.

Everything else has been changed accordingly and works fine including Web Access, Workflow etc....

Please open a support case so we can further troubleshoot this issue.

Case has been opened.

Case ID 157320