Question

Opening email messages in Laserfiche Mobile

Web Client Version 9

Updated November 19, 2013

asked on November 18, 2013

With Laserfiche 9, are you able to open an email message using the iPad app? When I attempt to open an email message in Laserfiche from the mobile app, it just shows a blank page. What am I missing here?

Furthermore, the email contains PDF attachments, would I be able to launch these files provided that I am able to view the emails?

Regards,

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Answer

APPROVED ANSWER

replied on November 18, 2013

I believe this is happening due to a lack of iOS (in this case) having compatibility with .msg files. You may want to see if downloading the Microsoft Office app (which would require Office 365 license) might help it have that .msg file recognition you need.

PDFs are supported by iOS and thus will be able to be opened if you are able to see them as clickable items. Why aren't you having the .msg files and the attachments saved separately?

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replied on November 19, 2013

Hi Karim,

As Ken points out, iOS does not have native support for .msg or .eml files. You'll need to specifically install an app that provides .msg-viewing support in order to open emails from Laserfiche Mobile (or on the iPad at all, for that matter). There are a few available on the App Store that you may want to look into.

If you are able to open the email file and there's an attachment inside, you'll be able to open it if you have a viewer for that file type. iOS provides PDF support out of the box, so it sounds like you're in good shape. Though, again as Ken mentions, you can choose configure Laserfiche to store attachments side-by-side with your emails rather than leaving them as part of the email. Depending on your use case, this may eliminate the need to open the email in the first place.

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Opening email messages in Laserfiche Mobile

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