Question

Generating Pages on an E-mail adds the wrong name?

Updated November 2, 2013

asked on August 13, 2013

So we have a client that is on version 9.0.2 (this happened in previous versions too) that is doing some page generations. Particularly emails. She had nothing to do with the e-mails other then generating their pages but is being included at the top as if she wrote them. Any idea how to change this? Attached is an example. Kim is the Laserfiche user that generated the pages of the email but had nothing to do with the e-mail itself.. I don't believe she even imported the e-mail.

Thanks,

Chris

E-mail.png (26.97 KB)

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replied on August 19, 2013

If it's printing like that through Outlook, then the Client is definetly going to do the same - since it's processing it through Snapshot it's basically exactly the same as printing normally. Hopefully you can find a setting in Outlook that is causing that.

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replied on August 16, 2013

You mention "Generate pages" - is this email being kicked off by a workflow then? Something that looks for the pages to have been generated and then emails?

If that's the case in workflow you probably have it set to her email address in your send settings in workflow. (I included a screenshot of this under workflow 9.02 - Workflow config Manager -> Email Servers -> Edit)

If this is not being sent from a workflow and she's doing this through the client by right clicking and choosing "email document" then it is working as intended as it just uses MAPI to send. It's no different than you right clicking a document on your desktop and choosing "Send to -> Mail Recipient".

send settings workflow.png (71.84 KB)

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replied on August 16, 2013

Chris, thank you for the response.

Actually there is no workflow involved. These are simply normal .msg files that she is doing a right-click Generate Pages on. She is not sending e-mails or anything. These emails are simply sitting in Laserfiche (having been imported by someone else). She is just converting them to tiff. However when doing so it is putting her name at the top (screenshot attached in first post). I have a few other questions I have sent and will probably end up starting a case.

Thanks,

Chris

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replied on August 16, 2013

I totally missed the question in otherwords!

I think when you do a generate pages it uses MAPI to do this. It most likely is pulling her username at that point since MAPI is going to put her From: address in automatically.

Honestly this sounds like a bug but it could be a known limitation. Hopefully a LF employee can chime in on this. (hint hint guys!)

I do know there is supposed to be enhanced support for exchange in future releases, perhaps that will be fixed then.

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replied on August 19, 2013 • Show version history

Generate pages on non-PDFs in the Client really means 'Process this entry through Snapshot'. If you open up the email in its external application from Laserfiche and print from there, does the same thing happen?

Note to Chris H - Generate text on non-PDFs edocs calls into the external iFilters for that application. In either case, we're dependent on what the application gives us.

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replied on August 19, 2013

Hey Justin,

Yes, that was one of the things I had her try. When she opens the email (from Laserfiche) and physically prints it out it puts her name at the top too. I have other questions that she is going through now before I start a case. Just waiting to hear back on the answers from her. It seems like some Outlook setting but we are not sure. Among other things for her to try I am seeing if anyone else in her office is having the same thing. Once she get's me that info I will open up a case. I did try Google and found some things about putting the wrong name at the top but never about inserting a name. Had to do with the Windows Mail profile name or something.

But yes, when she prints one of the emails it puts her name at the top too.

Thanks,
Chris

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APPROVED ANSWER

replied on August 19, 2013

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replied on November 2, 2013

If you can just get the user thats name should appear at the top to snapshot that email, then it will have that persons name at the top. Also, maybe try generating pages not through snapshot.

Another option is a service account that would generate the pages so that it is no one specific in the top bar section

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Generating Pages on an E-mail adds the wrong name?

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