Question

Laserfiche Forms Save to Laserfiche

Forms Version 9

Updated March 29, 2014

asked on March 29, 2013 • Show version history

I am trying to set up a form to send to Laserfiche. In the Forms Configuration on the Repository page, I've set up the my Laserfiche Server and it returns with "Connection to server verified" in green. On the Forms side under the Publish tab, I've set up the "Save to Laserfiche" option to save a TIFF to the repository. When I actually submit a form, I don't see anything coming into the folder I designated. What additional steps do I need to take to do this? Thank you!

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Answer

APPROVED ANSWER

replied on March 29, 2013 • Show version history

Is the folder being created in your repository by Forms or is the folder missing?

I’ve seen this issue a few times before and most commonly, the error is being caused by the “Save to Laserfiche” user not having appropriate rights. From your Forms Configuration page, check the Repository section to find the following:

This user must be set with all the necessary rights to create folders and documents in your repository. You can either change the rights of the user you are currently using, or you can just change the user to another account that already has those rights.

If this doesn’t seem to be the issue, then please let us know and we look into other possible solutions.

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replied on November 3, 2013

Also, check the event viewer on the LF forms server (wherever LF Forms is installed) as well as the LF Server machine (could be the same server). You may find that a field was too large/content too much to store into a field in your repository. This would cause the save to laserfiche functionality to fail.

Also remember to update that users information you used for the server connection if the password ever changes.

These are the two reasons I've found for most of the Save to Laserfiche problems I have had.

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replied on March 29, 2014

It also may be something simple like setting the right path. For no good reason, I assumed it would be saving to the same place the older save to Laserfiche feature on the publish page does. In fact, the default is to the root of the drive, so I was thinking nothing was getting saved, but I just wasn't looking in the right place.

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Laserfiche Forms Save to Laserfiche

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