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Question

Laserfiche Connections to Skyward SMS Database Failing with Broker Rejects Connection

Forms Workflow Laserfiche Self-Hosted Version 12
Updated one day ago
asked on October 20

Hey all,

 

We have various Laserfiche applications (workflows and forms) that query our Skyward SMS (Progress) database .  This has worked for many years, however, recently, we've suddenly been getting the "Broker Rejects Connection" error message.  Connections on the Skyward Progress database side are not getting disposed.  Has anyone seen this issue?

 

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Replies

replied on October 20 • Show version history

Is there a more detailed error in the Workflow activity log or the Forms event viewer?

Might be worth running through their troubleshooting checklist:https://community.progress.com/s/article/How-to-troubleshoot-Broker-Rejects-Connection-error-when-connecting-via-ODBC-datasource-DSN

Forms and Workflow can both run multiple instances concurrently, so that may also be a potential cause if there's been an increased in the load for either one of them. 

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replied two days ago • Show version history

Turned out that it was caused by a bad Windows update.  We uninstalled the update and the issue was fixed.  

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replied one day ago

Wanted to share in case this helps.

We had a similar issue here where the Laserfiche Repository Server could not connect to its SQL DB.  It was discovered (by someone way smarter than me) that the ODBC drivers were missing from that server.  Have not verified, but possibly due to an update?  He reinstalled the drivers and restarted the Laserfiche Server Service, and all is well.

Phew!

 

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replied one day ago

Nice! 

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