Question

Can't find instance of workflow running on document

Workflow Forms Laserfiche

Updated 4 hours ago

asked 23 hours ago

I'm trying to research a document. When I look in Forms at a report of instances run I can find the completed form.

The document saved successfully in the repository and I can find it when searching by the Entry ID. I can see that the workflow ran on it and completed.

But when I search in Workflow to see all of the processes for Entry ID 4864726, the search results are empty.

What am I missing? What is preventing me from seeing the process history of this document in Workflow? These steps work for other documents, but not this one.

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Answer

SELECTED ANSWER

replied 9 hours ago

Based on the Laserfiche Cloud Service Limits page completed workflow instance data will not be available after 30 days from completion of the instance.

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replied 6 hours ago

Well...I think I figured it out. @████████, you got me started in the right direction. There is a configuration for on prem, too, that defines how long to keep instance data for completed workflows. It is located in the workflow admin console under Advanced Server Options->Search instance lifetime. It was set to 30 days, which in my opinion is way to short.

When I looked at all the activity on 8/7 it was very odd that there were only two workflow instances showing. Average for us is about 8k per day. So I started looking at more days. They all just had a handful of workflows showing. Then I noticed that they were all waiting on a user action to continue. When I got to 8/24 I saw a full list of workflow instances. It appears that the default setting for on prem is also 30 days.

We've only been on ver12 for about 4 months, but that would have been good to know about 4 months ago when we converted.

Thanks to @████████ and @████████for starting me down the right paths!

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replied 5 hours ago

The default retention for completed workflows for self-hosted Workflow has always been 30 days, this is not a new setting for v12.

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replied 4 hours ago

I'm just going to assume then someone before I started doing this here in version 9, probably unchecked the box to delete workflow instance data. I have a feeling that configuration must have rolled forward in conversions. It is not uncommon for me to have to research a docs journey through LF using the workflow instances.

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replied 8 hours ago

My bad...I should have been clearer, I'm on premise, version 12.

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replied 8 hours ago

Search WF for all that ran on 8/7 (per your pic above). Then sort it on start time and manually look for all the WF's that ran at 7:39 PM (per pic above). See what you can find there. If you find it, see if that entry id appears on the 'Entries' tab on the run WF. Good luck!

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Can't find instance of workflow running on document

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