Question

Forms Team Synchronization Only Working Sometimes

Version 12 Self-Hosted Forms

Updated September 15

asked on September 10

We have groups setup in LFDS with AD accounts assigned to them. In the Laserfiche Forms we have teams setup. We have added the corresponding LFDS groups to the Forms teams. What we are finding is that almost every day the members of the teams (being synced from the LFDS groups) are being removed. If we manually go into the Forms team and sync them, the members of the team are repopulated.

What log would these failed syncs be recorded in? Any ideas what would be causing the Forms team sync to fail?

Forms version 12.0.2509.20409

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replied on September 10

Ting Sang lists this log: "C:\ProgramData\Laserfiche\LFDS\Logs\LFDS.log"

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replied on September 10

It looks like that is referring to LFDS AD syncing, not Forms team syncing with LFDS, unless I missed something.

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replied on September 11 • Show version history

Ya not an exact match but I thought you could see what is in those logs mentioned. Might find a clue there. You specifically asked about a log.

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replied on September 13

Hi Blake,

Sound a little weird to me that auto daily sync would remove the teams but manual sync bring them back, during the daily sync is there obvious error in Event Viewer?

Some info can be helpful to us:

1. What was changed when the issue was observed, like the Forms upgrade, configuration change, or Network change. etc.

2. set the log to Debug to capture when daily sync is performed, and till a manual sync is triggered?

3. If possible, also capture a Wireshark trace while daily sync is performed.

With above info, you can open a support ticket then.

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replied on September 14

Do Team synchronizations happen at the same time as the Account Synchronization interval as configured in /FormsConfig?

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replied on September 14

I don't see obvious difference that could create different outputs for auto sync/ manual sync on teams. I'd recommend enable Trace log on Forms, capture the auto sync logs and set back the log level, then send us the file logs and event viewer logs for check. Btw, when you talk about " the members of the teams (being synced from the LFDS groups) are being removed", does it mean the group member is still inside the team, but when viewing the group members, the users are removed, where you click Sync on the Group Members dialog, Or you simply click "Sync groups members" from Team Management main page?

We can check for more details in the ticket.

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replied on September 15

In Forms, the group itself is still listed inside the team, but when we click "View group members" the list is empty.

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Forms Team Synchronization Only Working Sometimes

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